Email & Phone Florence Tourist Info

New services have just been inaugurated at the Tourist InfoPoint located at Florence’s Piazza della Stazione no. 4 offering nonstop email correspondence and extensive phone service for those seeking information on the city.

Personnel will answer messages received in nine languages — English, Italian, French, German, Spanish, Portuguese, Chinese, Japanese, Russian and Arabic — 24 hours a day, 365 days a year at touristinfo@comune.fi.it.

Potential visitors and tourists in the city can call 055000 from 9 am to 7 pm daily to have their questions answered in five languages.  The InfoPoint also now provides wheelchair rental and sign language assistance for the deaf.

Close to 400,000 tourists received assistance at the Piazza Stazione center in 2015, with a total of 716,000 registered at all four InfoPoints, including Peretola Airport, Piazza Duomo’s Loggia del Bigallo and the Cascine Park.  To read more in Italian, visit Florence’s La Repubblica news site.